CERWIN VEGA
FACTORY SERVICE AND SUPPORT DEPARTMENT
The Service Procedures are divided into warranty and non-warranty service instructions.
- You must call Cerwin-Vega Customer Service and obtain an RA number, as no products will be received without this. To obtain an RA # contact Cerwin-Vega Customer Service @ (844) 844-1339 and speak to a customer Service agent. The RA number must be written on the outside of the shipping package.
- Please include a photocopy of your purchase receipt, or other document related to the purchase of your CV product, such as a packing-list, invoice, or canceled check. If you cannot locate your purchase receipt, try asking the original dealer for a duplicate copy.
- The component(s) should be packaged for shipping in the original packing box, or in a cardboard carton and protected with packing material such as: styrofoam, newspaper, or bubble-pack
- Follow the instruction provided to you by the Customer Service Representative.
Please enclose your instructions to CV, and a copy of the purchase receipt.
Service takes about 1-2 weeks, on average, from the date of receipt to the date of return.
- Write a brief note containing your instructions to CV, including a brief description of the problem, your request for service, the name and address you want the serviced items sent back to, and your phone number.
- You must call Cerwin-Vega Customer Service and obtain an RA number, as no products will be received without this. To obtain an RA # contact Cerwin-Vega Customer Service @ Phone: (844) 844-1339 and speak to a customer Service agent. The RA number must be written on the outside of the shipping package.
- Please indicate in your note what method of payment you are using to pay for service charges. Cerwin-Vega accepts payment by Money Order, Cashier's Check, and Visa/Mastercard. Personal checks are not accepted. If you indicate that you wish to pay by Credit card, CV will contact you by phone for the Credit Card information. Cerwin-Vega does not ship C.O.D.
- The component(s) should be packaged for shipping in the original packing box, or in a cardboard carton and protected with packing material such as: styrofoam, newspaper, or bubble-pack.
- Follow the instruction provided to you by the Customer Service Representative.
Please enclose your instructions to CV, and a form of payment, unless paying by Credit Card. CV will contact you by phone, at your request, for Credit Card information.
Service takes about 1-2 weeks, on average, from the date of receipt to the date of return.